Novira — Shipping, Returns & Refund Policy

Last Updated: October 21, 2026

At Novira, we strive to provide a positive shopping experience and ensure that every order is handled with care. Please review the following policies before placing an order.

1. Order Processing

Orders are typically processed within 20 business days, excluding weekends and holidays.

Processing times may vary during periods of high demand, promotional events, inventory changes, or circumstances beyond our reasonable control.

Once an order has been dispatched, customers will receive a shipping confirmation email with tracking information when available.

2. Shipping & Delivery

Estimated shipping transit times are generally 7 business days after processing. Our usual combined processing and transit estimate is approximately 27 business days.

Delivery estimates are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, customs clearance, weather, holidays, and other circumstances beyond our control.

We currently ship to customers in the United States. Certain products may be shipped directly from domestic or international fulfillment partners.

If an order is significantly delayed, customers should contact our support team so we can investigate and determine an appropriate resolution.

Nothing in this policy limits any rights customers may have under applicable law regarding delayed or undelivered orders.

3. Tracking & Delivery Confirmation

Once an order ships, tracking information will be provided when available.

Customers are encouraged to monitor their tracking information and contact us if they notice any delivery issues.

If tracking indicates that an order has been delivered but the customer cannot locate it, we may request additional information and investigate with the carrier.

Carrier delivery scans, tracking records, delivery photographs, and other available documentation may be used to investigate delivery disputes.

A carrier’s delivered status does not automatically eliminate a customer’s rights if the order was not actually delivered to the correct address.

4. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect or incomplete address is provided, please contact us as soon as possible.

We will make reasonable efforts to accommodate corrections before dispatch, but changes cannot always be guaranteed once fulfillment has begun.

Additional shipping charges may apply if a package must be reshipped because of an address error provided by the customer. Any applicable charges will be communicated before reshipment.

5. Order Changes & Cancellations

Orders enter processing shortly after placement.

Cancellation or modification requests should be submitted as soon as possible. We will review these requests based on the order’s fulfillment status.

Orders that have already been dispatched generally cannot be canceled through the standard fulfillment process.

This does not affect any cancellation, refund, or other rights required by applicable law.

6. Return Eligibility

Customers wishing to return an item should contact our support team within 30 days of delivery.

To qualify for a standard change-of-mind or sizing-related return, items must generally be:

• Unworn and unwashed
• In their original condition
• Free from damage, stains, odors, or alterations
• Accompanied by proof of purchase

We may request photographs or additional information when reasonably necessary to assess an item’s condition or a reported product issue.

Items that do not meet the applicable return conditions may be ineligible for a discretionary return, subject to applicable consumer protection laws.

7. Sale, Discounted & Final Sale Items

Merchandise purchased at a sale price, promotional price, clearance price, or otherwise discounted price is considered FINAL SALE only when that designation was clearly disclosed before purchase.

Unless otherwise required by applicable law, final sale items are not eligible for discretionary returns, exchanges, cancellations, or refunds, including requests based on:

• Incorrect size selection or fit preferences
• Changes of mind or buyer’s remorse
• Personal dissatisfaction with style, color, or appearance where the product materially matches its advertised description
• Items purchased using promotional codes, discount codes, automatic discounts, or special offers
• Clearance, markdown, or limited-time promotional purchases
• Bundle discounts, multi-item promotions, or other discounted offers

All final sale purchases are considered accepted under these terms when the customer completes checkout, provided the applicable terms were clearly disclosed before purchase.

Final sale restrictions do not apply where an item arrives damaged, defective, incorrect, materially different from its advertised description, or where a refund, cancellation, return, or other remedy is required by applicable law.

Customers reporting such issues should contact Novira Customer Support with their order number, a description of the concern, and supporting photographs where reasonably available.

Novira reserves the right to review the circumstances of each request, verify order and promotional records, and request reasonably necessary documentation before determining the appropriate resolution.

Any discretionary exception, including a partial refund, replacement, exchange, or store credit, may be offered at Novira’s discretion and does not establish an entitlement to the same accommodation for other orders.

Nothing in this section limits a customer’s rights under applicable consumer protection laws or prevents a customer from raising a legitimate payment dispute.

8. Return Shipping Costs

The location of our designated return fulfillment facility will be provided when your return is authorized.

For returns due to sizing, fit, personal preference, or change of mind, customers are responsible for arranging and paying return shipping to the designated return facility address provided in their return authorization instructions.

Return shipping costs vary by carrier, package size, weight, and destination.

Novira does not provide prepaid return labels or reimburse return shipping expenses for these standard discretionary returns, unless otherwise agreed in writing or required by law.

Customers must contact our support team before shipping an item back to receive the correct return address and instructions.

Do not return merchandise to the address printed on the original shipping label unless specifically instructed to do so.

For items that arrive damaged, defective, incorrect, or materially different from their advertised description, we will review the circumstances and provide an appropriate remedy, including return shipping arrangements where required by law.

9. Refund Processing

Eligible refunds are issued to the original payment method unless another arrangement is agreed upon and legally permitted.

For approved returns requiring physical shipment, refunds are generally processed after the returned merchandise has been received and inspected.

Once approved, refunds are typically initiated within 5–10 business days after approval, or sooner when required by applicable law.

The time required for funds to appear in the customer’s account depends on their payment provider.

Any lawful deductions or nonrefundable charges will be disclosed where applicable.

10. Partial Refunds & Alternative Resolutions

In certain circumstances, Novira may offer alternative resolutions, including:

• A partial refund while the customer keeps the item
• A replacement item
• An exchange, where available
• Store credit, with the customer’s agreement

These options are evaluated based on the circumstances of each request.

Customers are not required to accept a discretionary partial refund or store credit in place of a refund or other remedy to which they are legally entitled.

Any agreed resolution will be confirmed in writing.

11. Damaged, Defective, or Incorrect Items

Customers should contact us promptly if an item arrives damaged, defective, incorrect, or materially different from its description.

Please include the order number, a description of the issue, and photographs where reasonably available.

Our support team will review the information and determine the appropriate resolution in accordance with applicable law.

We may offer a replacement, refund, or another legally appropriate remedy depending on the circumstances.

12. Lost, Missing & Delayed Packages

If a package is delayed, lost, or marked delivered but not received, customers should contact our support team.

We may investigate using carrier records, tracking information, proof of delivery, and other relevant documentation.

Refunds and replacements for missing shipments will be determined based on the investigation results, the circumstances of the order, and applicable consumer protection laws.

Customers will not be required to waive statutory rights as a condition of receiving assistance.

13. Returned or Refused Deliveries

If an order is returned to our fulfillment facility because of an incorrect address, an unclaimed shipment, or a refused delivery, we will contact the customer regarding available options.

Where legally permitted, reasonable additional shipping charges may apply for reshipment.

Any refund eligibility will be determined under the applicable terms and consumer protection laws.

14. Policy Exceptions

Novira may offer exceptions or additional accommodations on a case-by-case basis.

Such accommodations are voluntary unless otherwise required by law.

We reserve the right to investigate suspected abuse of our return process and to decline discretionary accommodations where reasonably justified.

Nothing in this policy restricts a customer’s statutory rights or their ability to raise a legitimate payment dispute.

15. Payment Disputes & Transaction Documentation

Novira maintains transaction records, including order confirmations, checkout disclosures, applicable promotional terms, payment confirmations, fulfillment records, shipment tracking, delivery documentation, and customer-service correspondence.

In the event of a payment dispute, Novira may submit relevant transaction records and supporting documentation to the applicable payment processor or financial institution to demonstrate fulfillment of the order and the terms disclosed at the time of purchase.

Customers are encouraged to contact Novira Customer Support before initiating a payment dispute so that we have an opportunity to investigate and address their concerns directly.

Nothing in this policy restricts a customer’s right to contact their payment provider, dispute an unauthorized transaction, or exercise any rights available under applicable law.

16. Policy Updates

Novira may update this policy periodically.

Changes will apply prospectively and will not retroactively reduce the rights or agreed terms applicable to previously placed orders.

17. Contact Us

For shipping inquiries, return requests, or refund assistance, please contact:

Novira Customer Support

Email: benjaminsorenstine@gmail.com

Website: https://novirainc.store

Please include your order number and a brief description of your request so our team can assist you efficiently.